Returns & Exchanges
1- To exercise the right of return, the Seller must be notified by phone or WhatsApp (+90 541 339 71 45) within 14 (fourteen) days, and the Product(s) to be returned must be unused within the scope of Article 6 of this Agreement and in a condition that allows the Seller to offer them for sale again. Modest innerwear accessories (sleeves, neck covers, bonnets) cannot be resold once the package has been opened.
2- For faulty products (defects, tears) the shipping cost is paid by the Seller.
3- Shipments sent to us through carriers other than our contracted carriers are not accepted.
4- Unwashed products in their original condition can be returned (excluding accessories* and bags). To exercise the right of return, the Seller must be notified by phone or WhatsApp (+90 541 339 71 45) within 14 (fourteen) days, and the Product(s) to be returned must be unused within the scope of Article 6 of this Agreement and in a condition that allows the Seller to offer them for sale again.
5- Where there is no fault on the Seller's side (size too small or too large, not liking the product, etc.), the outbound and return shipping costs of the order are paid by the Buyer. If free shipping was used, only the return shipping fee charged to us is deducted and the remaining amount is refunded to you. No fee is deducted for returns made in our stores.
6- For orders delivered by domestic carrier, the return must be handed over with the Verification and Return Code in the SMS received after the return form is filled in.
* Accessories: sleeves, neck covers, bonnets