FAQ

How was Lemaye founded?

Lemaye was born in 2020 from the search of women who embrace a simple life and modest dress. We set out to create a way of dressing that keeps the essence of hijab while bringing faith, elegance and comfort together. With our young, meticulous team we now deliver designs made with care and sincerity across Türkiye and around the world.

What kinds of fabrics do you use?

Alongside flowing fabrics such as Medina silk and crepe, our collections use breathable natural-blend textures like muslin, Tencel and modal. We choose the best seasonal fabrics that deliver both elegance and all-day comfort.

How can I hear about new collections and sales?

Subscribe to the newsletter at the bottom of our website or follow our social media accounts to hear instantly about our newest styles and members-only campaign periods.

Why is modest clothing priced differently from other clothing?

Modest clothing uses more fabric, special opaque textures, detailed designs and sewing processes that require meticulous workmanship, so production costs are higher than standard clothing. At Lemaye we aim to offer the longest-lasting products without compromising these quality standards.

Which Size Is Right for Me?

Check the product description for the size the model is wearing and the model's measurements to choose your size.

Was my order received?

When your order is complete, a confirmation message appears on screen and an order confirmation is sent to your registered email address.

Can I change my order later?

If your order hasn't shipped yet, contact our support team to request a change.

Which payment methods can I use?

You can complete your purchase securely with a credit/debit card or any other option offered at checkout.

Are payments secure?

All payments are processed through a secure, encrypted infrastructure.

Are installments available?

Installment options, where available, are shown at checkout depending on your bank and card type.

When will my order ship?

Orders are handed to the carrier after preparation. You'll be notified as soon as your order ships.

How long does delivery take?

Delivery time varies depending on your address and the carrier's operations.

How can I track my order?

Once your order ships, you can follow it with the tracking number we share with you.

Can I change my delivery address?

Before the order ships, you can contact our support team to request an address update.

What are the return conditions?

Returned items must be unused, undamaged and in resalable condition.

How do I start a return?

Send your return request to customer service and we'll guide you through the process.

When will my refund arrive?

After the returned item is checked, the refund is issued within the banking timeframes of your payment method.

Can I exchange an item?

Exchanges are handled by our support team, subject to availability.

Where can I find size and measurement information?

Size and measurement information is listed on each product page.

Can product colours look different on screen?

Slight tone differences may occur due to screen settings and lighting.

Can I shop without an account?

You can order as a guest. An account makes order tracking and your order history easier.

I forgot my password, what should I do?

Use the “Forgot My Password” link on the sign-in page to create a new password.

How do I update my account details?

After signing in, you can edit your details from your account page.

How can I reach customer service?

You can reach our support team through the channels on the Contact page.